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Terms & Conditions

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  • Each Product purchased is sold subject to its Product Description
  • Unless otherwise stated, prices quoted on the website and on quotations include VAT. This is charged at the rate applicable on the invoices.
  • Greenway Direct reserves the right to change prices quoted within the catalogue and website without notice.
  • Quotations will be valid for 30 days and all items are offered subject to availability on receipt of order.
  • Unless otherwise stated, prices do not include delivery, which may be charged for as an addition to the purchase price.
  • Delivery prices quoted on checkout are applicable to delivery in UK mainland only (please see Delivery page)
  • If there is a cause for delay of delivery we will notify you within 7 days.
  • Any installation carried out by installers covered by the contract between you and the installer. Therefore we can accept no liability for claims arising from installation of products purchased from us, and in the event of any queries or problems arising from work carried out by the installers, customers must contact the installer concerned. We strongly advise that you arrange for your installer to call the day after scheduled delivery at the earliest, since we are unable to guarantee a delivery time of day.
  • No responsibility or claims for consequential loss will be accepted for late deliveries contracted to an independent carrier.
  • For new wholesale customers placing a first order, payment will be required prior to dispatch of goods or upon collection. Normal credit terms will apply thereafter, subject to receipt of satisfactory references.
  • Payment is due 28 days from the date of invoice for wholesale customers with a credit facility.
  • Greenway Direct reserves the right to charge interest at 10% p.c.m on accounts not settled within the 28 day credit period
  • Greenway Direct reserves the right to uplift goods if payment is not received after 21 days notice has been given.
  • The placing of an order will be held as acceptance of the conditions stated above.
  • We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Returns

  • Goods should be carefully examined on receipt. Any complaints should be notified immediately and confirmed in writing within seven days from receipt of goods.
  • Our aim is to deliver your order to you in perfect condition. Should there be any damage to the goods caused by the carrier, or a faulty or missing component we will aim to rectify the situation as soon as practically possible. Replacement parts will be sent out at no cost to you.
  • Outlined below is our returns policy if the goods arrive with you in good condition, but you simply change your mind about the product.
  • We understand that sometimes when you order online, the products are not quite what you expected. As we wish all of our customers to be happy with their purchase, we allow you to return your purchase to us within 14 days of receipt.
  • If you wish to cancel your order before dispatch, please let us know in writing. We will then refund in full any money paid to us.
  • If you wish to cancel your order after you have received the product, please let us know in writing within 7 days of receipt. You will need to arrange to get the goods back to us, within 14 days of receipt.
  • If the goods are unopened then we will refund you the cost of the items less the outward carriage cost.
  • If the goods have been opened they must be in a saleable condition.
  • As well as the above deductions we will also charge a re-packing fee (This can vary depending how much re-packing is required).
  • Any goods or components which in the opinion of the company are received back in an unsaleable condition will not be refunded.

Limitation of liability

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Use of the Website

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail, or call us on 01282 774035 .

"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means GreenwayDirect; "Website" means the website located at www.greenwaydirect.com or any subsequent URL which may replace it; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

You warrant that:

  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  • You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on 01282 774035
  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Privacy Policy

We will treat all your Personal Information as confidential . We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.

We will not collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com),

We confirm that any Personal Information which you provide to us (or which is available on public registers) is held in accordance with the registration we have with the Data Commissioner's Office.

We use your information only for the following purposes:

  • Processing your orders;
  • To serve website content and advertisements to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at customerservices@greenwaydirect.com, ticking the 'unsubscribe' box of the promotional email or telephoning us on 01282 774035.

Your Personal Information will not be disclosed to other businesses outside of the GreenwayDirect Partnership for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

Please check back frequently to see any updates or changes to our privacy policy.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information

We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third Party Links from the Site

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Limitation of liability for the website

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

 

None of the above Terms and Conditions shall be deemed to be waived or modified unless expressly agreed by us in writing, and may be varied from time to time.

 
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You Can Contact us on 07731868345 or email enquiries@greenwaydirect.com